Successful RPA Delivery
Robotic Process Automation (RPA) is a technology disruptor. It emulates repetitive and transactional administrative tasks, which are rule-based. Just a step behind Machine Learning and Artificial Intelligence, RPA by itself is a game changer. With Robotic Process Automation (RPA) expected to disrupt front to back-office operations significantly over the next 12-18 months within an array of industry verticals i.e. Recruitment, Manufacturing, Utilities, Banks, Financial institutions and many more, the early implementation experiences are enabling providers like JifJaff to define best practices.
RPA projects are very different from IT projects, as we now work with the business/operations team directly to build an automation solution. The methodology and best practices that apply to IT application development projects do not directly apply to RPA project delivery. We have compiled lessons learned from implementations, pilots, and a knowledge of what works and what does not. We believe this will help minimize the risks and pain in your RPA journey, and help you realise the potential of RPA. The diagram below illustrates some of the fundamental milestones for successful RPA delivery.
The automated workforce or the RPA “Bots” are a major force in handling the frequent troughs and crests of every day processes. The financial efficiencies thus reaped are available to be re-invested in scaling the effort. The proofs-of-concepts by themselves help reduce 40-80 % of processing times at the same time providing value-adds in terms of quality outputs, audit-ability, and risk management. Robotic process automation makes it quick and easy to add more robots and automate more processes. But make sure you’re getting the best ROI possible. A few suggestions for keeping your growth strategic are:
- Create reusable automation templates and process documents.
- Don’t let your robots mimic human inefficiencies—optimize your workflows before you automate.
- It can be easy to set and forget your automated processes, but make sure you check back in regularly about whether each workflow is necessary and optimized.
More than Just Cost Savings…
Automation is not just about cost savings efforts – the impact is much broader which include Capacity, Reliability and Service Level improvements. Given the efficiencies RPA can deliver, our clients have started re-examining their operating models and IT investments with a fresh perspective. RPA is clearly a solution for current processes but beyond that, it can drive a level of efficiency that can potentially redefine future processes and operating models.
JifJaff is a specialised RPA/AI consultancy. We design, deliver and manage RPA solutions. JifJaff provides a horizontal/impartial view of the RPA/AI market – please contact us for more information.