Telecommunication CASE STUDIES - Telecommunication Industry - Telecommunication One of the largest mobile communications providers globally with almost 440 million customers. Business Case Streamline processes for facilitating retention related change plan calls. This process is lengthy and prone to error. Agents were taking written notes due to the complexity of inputting the data. Agents were requiring access to multiple systems and screens. Solution RPA front end installed for the Provision of agent interface which allowed for customer single view, handset selection and call wrap up using web service. Provide real time access to all data. ROI Outcomes Reduced call handling times from 20 to 8 minutes. Less human error. Training time reduced, on 5-6 screens rather than 40. Increased up sell and cross sell opportunities. Improved customer satisfaction.