Retail CASE STUDIES - Retail Industry - Retail Well-known large ecommerce retailer, supplying customers and businesses of varying sizes globally wanted quick effective results for online business growth. Business Case A cost effective solution which enabled customer care representatives to access vital customer data that was stored in various different back end systems. Reduce administrative time spent with client to increase ability to upsell and scope for more business Solution RPA installed to automatically transfer caller information across multiple systems. Pulling together of customer information from various back end systems eradicating the need for searching through multiple screens and entering the same data repeatedly. ROI Outcomes Reduced call handling times by 60 seconds per call. Average 5min call this improves productively by approximate 20% and thereby able to receive an additional 2-3 calls per hour and 15-20 calls per day. Increased time allocation per call for upselling.