Managed Services CASE STUDIES - Managed Services Industry – Managed Services A leading multinational software corporation was looking to transform the way they processed their customer invoices through their managed services company. Business Case The objective was to reduce manual errors in processing these documents. Received high volumes of docs. & unstructured data from customers through various channels, including email, paper, fax, post, social media, and other electronic data streams on a daily basis. Solution RPA used to develop digital capabilities for invoice processing. Bots read, interpret, and extract the key data from invoices and validate them against compliance and legal requirements. The exceptions were automatically routed to human agents. ROI Outcomes About 67% reduction in the number of FTEs required for the process. Reduction in the amount of incorrect data generated Considerable increase in accuracy. 20% reduction in the number of helpdesk queries and enhanced customer satisfaction.