CASE STUDIES - Managed Services

Industry – Managed Services
  • A leading multinational software corporation was looking to transform the way they processed their customer invoices through their managed services company.
Business Case
  • The objective was to reduce manual errors in processing these documents.
  • Received high volumes of docs. & unstructured data from customers through various channels, including email, paper, fax, post, social media, and other electronic data streams on a daily basis.
  • RPA used to develop digital capabilities for invoice processing.
  • Bots read, interpret, and extract the key data from invoices and validate them against compliance and legal requirements.
  • The exceptions were automatically routed to human agents.
ROI Outcomes
  • About 67% reduction in the number of FTEs required for the process.
  • Reduction in the amount of incorrect data generated
  • Considerable increase in accuracy.
  • 20% reduction in the number of helpdesk queries and enhanced customer satisfaction.