CASE STUDIES - Managed Services
Industry – Managed Services
- A leading multinational software corporation was looking to transform the way they processed their customer invoices through their managed services company.
Business Case
- The objective was to reduce manual errors in processing these documents.
- Received high volumes of docs. & unstructured data from customers through various channels, including email, paper, fax, post, social media, and other electronic data streams on a daily basis.
Solution
- RPA used to develop digital capabilities for invoice processing.
- Bots read, interpret, and extract the key data from invoices and validate them against compliance and legal requirements.
- The exceptions were automatically routed to human agents.
ROI Outcomes
- About 67% reduction in the number of FTEs required for the process.
- Reduction in the amount of incorrect data generated
- Considerable increase in accuracy.
- 20% reduction in the number of helpdesk queries and enhanced customer satisfaction.