RPA simplifies Insurance processes for a leading developer of solutions within the Insurance Industry.
Looking to improve agent processing time – Annually the client processed 830,000 policy requests manually. The agent would receive requests for various financial requests within a PDF format which would have to be checked and entered manually across multiple systems.
RPA used to reduce the tedium and effort involved in dealing with the quantum of data.
Changes to workflow & validation
Inserting & deleting data of customers for any policy.
Auto updating multiple applications
Generating the required letters and notifications.
Enormous processing load for financial requests split across multiple Bots.
Through RPA there has been a 58% reduction in total manual effort involved, with a 50% reduction in Headcount.