CASE STUDIES - Insurance
Industry - Insurance
- RPA simplifies Insurance processes for a leading developer of solutions within the Insurance Industry.
Business Case
- Looking to improve agent processing time – Annually the client processed 830,000 policy requests manually. The agent would receive requests for various financial requests within a PDF format which would have to be checked and entered manually across multiple systems.
Solution
- RPA used to reduce the tedium and effort involved in dealing with the quantum of data.
- Changes to workflow & validation
- Inserting & deleting data of customers for any policy.
- Auto updating multiple applications
- Generating the required letters and notifications.
ROI Outcomes
- Enormous processing load for financial requests split across multiple Bots.
- Through RPA there has been a 58% reduction in total manual effort involved, with a 50% reduction in Headcount.
- 70% reduction in average processing time.