CASE STUDIES - Banking
Industry – Banking
- Leading global bank in South Africa
- The bank was looking at opportunities to improve their customer experience as part of the efforts to digitize bank operations.
Business Case
- Optimize customer onboarding, which typically took 16 days for completion.
- The bank had several disparate legacy systems that needed to be integrated to optimize the entire customer onboarding process.
Solution
- RPA used to optimize their customer on boarding process to access multiple systems simultaneously
- Enterprise-wide automation platform helped transform the operations of the bank – capabilities such as RPA, OCR and analytics.
ROI Outcomes
- The bank reduced the average customer onboarding time from 16 days to 9 minutes.
- Achieved STP rates of 60-100% across various processes where solution is implemented.