Banking CASE STUDIES - Banking Industry – Banking Leading global bank in South Africa The bank was looking at opportunities to improve their customer experience as part of the efforts to digitize bank operations. Business Case Optimize customer onboarding, which typically took 16 days for completion. The bank had several disparate legacy systems that needed to be integrated to optimize the entire customer onboarding process. Solution RPA used to optimize their customer on boarding process to access multiple systems simultaneously Enterprise-wide automation platform helped transform the operations of the bank – capabilities such as RPA, OCR and analytics. ROI Outcomes The bank reduced the average customer onboarding time from 16 days to 9 minutes. Achieved STP rates of 60-100% across various processes where solution is implemented.