Industry – Banking
  • Leading global bank in South Africa
  • The bank was looking at opportunities to improve their customer experience as part of the efforts to digitize bank operations.
Business Case
  • Optimize customer onboarding, which typically took 16 days for completion.
  • The bank had several disparate legacy systems that needed to be integrated to optimize the entire customer onboarding process.
  • RPA used  to optimize their customer on boarding process to access multiple systems simultaneously
  • Enterprise-wide automation platform helped transform the operations of the bank – capabilities such as RPA, OCR and analytics.
ROI Outcomes
  • The bank reduced the average customer onboarding time from 16 days to 9 minutes.
  • Achieved STP rates of 60-100% across various processes where solution is implemented.