CASE STUDIES - Utilities

Industry – Utilities
  • Large energy provider facing issues with aging infrastructure, increasing competition and regulation.
Business Case
  • From Billing to exceptions processing, more speed & accuracy to deal with the ebb and flow of customers.
  • Increasing customer satisfaction priority to boost retention.
  • RPA identified to streamline employee workflow rather than create job displacement.
Solution
  • RPA used for invoice generation, missed contract renewals and emergency contact processes.
  • RPA has replaced costly bespoke IT development, especially within the smaller sections of the business.
ROI Outcomes
  • No extra staff/staffing hours required to fulfil the process – increased scalability with reduced headcount.
  • Processing time reduced from 20 minutes to seconds.
  • Breach of regulatory mandate avoided.