Utilities CASE STUDIES - Utilities Industry – Utilities Large energy provider facing issues with aging infrastructure, increasing competition and regulation. Business Case From Billing to exceptions processing, more speed & accuracy to deal with the ebb and flow of customers. Increasing customer satisfaction priority to boost retention. RPA identified to streamline employee workflow rather than create job displacement. Solution RPA used for invoice generation, missed contract renewals and emergency contact processes. RPA has replaced costly bespoke IT development, especially within the smaller sections of the business. ROI Outcomes No extra staff/staffing hours required to fulfil the process – increased scalability with reduced headcount. Processing time reduced from 20 minutes to seconds. Breach of regulatory mandate avoided.